Help & Frequently Asked Questions (FAQ)
Help & Frequently Asked Questions (FAQ)
How long does shipping take?
Germany: 2–5 business days
Europe: 5–10 business days
International: 7–15 business days
Can I track my order?
Yes. After dispatch, you will automatically receive a tracking number via email.
What payment methods do you accept?
- Visa
- Mastercard
- PayPal
- Apple Pay
- Google Pay
- Klarna (optional)
Can I change or cancel my order?
Orders can only be changed or cancelled as long as they have not yet been dispatched.
What do I do if I receive a defective product?
Contact our support with photos of the item and your order number.
When will I receive my refund?
Refunds are processed within 5–10 business days after receipt and inspection of the return.
How can I reach customer service?
Email: weinbergermoritz240@gmail.com
Response time: within 24 hours on business days.